In the contiguous United States (48 states).
Same day shipping applies to orders processed by 3pm ET, Mon - Fri excluding holidays.
Valid for standard ground delivery only.
Not valid in combination with other offers or for use on prior purchases.
Domestic items ship within 24 hrs of payment.
UPS tracking and insurance included.
Express shipping available for an additional cost.
We do not ship to PO Box addresses.
Shipments may incur taxes upon delivery.
Taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Shipments above $1,000 will require a signature
Shipping rates, if any are required, for your order will be calculated upon checkout.
At Ergotron, we believe in quality, and we work hard to ensure only the highest quality of product reaches our customers. In the event you are dissatisfied with your purchase for any reason, please contact us via email (email@example.com) or phone (844-431-1977) within 30 days of receiving your item(s) to initiate a return. Our customer service department will issue a Return Merchandise Authorization (RMA) number so that we can ensure proper tracking of your return.
Once we receive your RMA request, we will issue an email that includes RMA instructions regarding how and where to ship the returned item(s). Any returns shipped to us without an RMA number will be refused at time of delivery. Please check your spam/junk mail folder for the RMA email if you do not see it within one business day.
US: Customer must contact us within 30 days of delivery to request a return. Product must be in resalable condition. Ergotron will cover for return shipping for customers in the contiguous United States (lower 48 states).
Refunds will be credited back to the original method of payment in the amount of your original purchase price for the returned product, less any shipping and handling charges. Refunds are usually reflected on your card account within 4 weeks of Ergotron receipt of your return.
You must contact us within 24 hours of receiving your product to claim an item as damaged. Please take pictures and retain all original packaging and materials, including the shipment box, packing materials, product manual, tags, etc as this will assist us in filing a claim. Depending on the nature of the damaged item we will either email you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.
If our returns department finds that the item is not damaged, you may be responsible for additional shipping costs.
You must contact us within 30 days of receiving your product to claim an item as defective. Depending on the nature of the return we will either email you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.
We will not be held responsible for the shipping of a defective item back to us. We will replace the item free of charge if you opt for a replacement. If you do not wish to have your item replaced, you will be asked to ship the defective item back and once we receive the defective item, including original parts and packaging, we will issue a full refund for the item. All defective items must have tags attached.
If our returns department finds that the item is not defective, you may be responsible for additional shipping costs.