Ergotron has always been focused on creating high-quality products to make your home or office a more enjoyable and ergonomic workspace. We pride ourselves on this, which is why we offer a hassle-free returns process should you be dissatisfied with your new Ergotron purchase.
If you’re unhappy with your purchase, please take the following steps:
If you run into any problems, feel free to call us at 844-431-1977.
While we try to ensure that your product comes in mint condition, damages do happen. If you receive a damaged item(s), please take the following steps:
Depending on the nature of the damages, we will either email you a shipping label to return the product or the shipping service may deem a pick-up inspection necessary. In the latter case, we will provide instructions to prepare for the shipping company pick-up and return to sender.
Non-Contiguous US Locations: We are unable to pre-pay for return shipping from non-domestic US territories, but please retain any receipt for return postage paid (for damaged/defective items) and we will reimburse the shipping costs through PayPal.
We test our products to ensure that you’re getting the highest quality standing desks and accessories out there, but mistakes do occasionally happen. If you discover that your product(s) is defective, please reach out to us within 30 days of delivery.
For confirmed defective items, we will issue a return shipping label to send the product(s) back.