Ergotron has always been focused on creating high-quality products to make your home or office a more enjoyable and ergonomic workspace. We pride ourselves on this, which is why we offer a hassle-free returns process if you are dissatisfied with your new Ergotron purchase. This Returns Policy (including damaged items), as more fully described below, is applicable only to those customers who purchase directly from Ergotron’s online store located at https://store.ergotron.com. This return right is not available to any customer who does not purchase directly from Ergotron.com.
If you are not satisfied with your purchase, please take the following steps:
If you run into any problems, feel free to call our Customer Service team at 844-431-1977.
While we try to ensure that your product arrives in mint condition, there is always a chance for damage to occur. If you receive a damaged item(s), please take the following steps:
Depending on the nature of the damages, we will either email you a shipping label to return the damaged product or the shipping service may deem a pick-up inspection necessary. In the latter case, we will provide instructions to prepare for the shipping company pick-up and return to sender.
Non-Contiguous U.S. Locations: We are unable to pre-pay for return shipping from non-domestic US territories, but please retain any receipt for return postage paid (for damaged/defective items) and we will reimburse the shipping costs through PayPal.
We test our products to ensure that you’re getting the highest quality standing desks and accessories out there, but mistakes do occasionally happen. If you discover that your product(s) is defective, please reach out to us within 30 days of receipt.
If we confirm a defective item, we will issue a return shipping label to send the defective product back.