Returns Policy:

Ergotron has always been focused on creating high-quality products to make your home or office a more enjoyable and ergonomic workspace. We pride ourselves on this, which is why we offer a hassle-free returns process should you be dissatisfied with your new Ergotron purchase.

If you’re unhappy with your purchase, please take the following steps:

  • Contact us via email ([email protected]) within 30 days of delivery to return your item(s). During the returns period, our Customer Service team will respond with authorization and instructions for returning your item(s). Please include your Order ID and reason for your return for documentation purposes
  • For a full refund, the product needs to be in resalable condition. Your refund will be credited back to the original method of payment in the amount of your original purchase price. Typically, refunds show up on your credit/debit card within 2 business days after the refund is issued
  • Any shipping fees paid by you, including expedited services or services to the non-contiguous US, are non-refundable

If you run into any problems, feel free to call us at 844-431-1977.

Damaged Items

While we try to ensure that your product comes in mint condition, damages do happen. If you receive a damaged item(s), please take the following steps:

  • Contact us via email within 24 hours of delivery to claim it as damaged
  • To make sure you are eligible for a replacement, please take pictures of the damage and attach them to your initial email. This will help us file the investigation immediately
  • Be sure to retain all original packaging and materials, which includes the shipment box, packing materials, product manual and tags

Depending on the nature of the damages, we will either email you a shipping label to return the product or the shipping service may deem a pick-up inspection necessary. In the latter case, we will provide instructions to prepare for the shipping company pick-up and return to sender.

Non-Contiguous US Locations: We are unable to pre-pay for return shipping from non-domestic US territories, but please retain any receipt for return postage paid (for damaged/defective items) and we will reimburse the shipping costs through PayPal.

Defective Items

We test our products to ensure that you’re getting the highest quality standing desks and accessories out there, but mistakes do occasionally happen. If you discover that your product(s) is defective, please reach out to us within 30 days of delivery.

For confirmed defective items, we will issue a return shipping label to send the product(s) back.

  • We don’t offer exchanges for other items or different variations of the same item. However, if you opt to replace the same item(s), we will replace the item(s) free of charge per available stock upon receipt of your return
  • If you’d rather a full refund, we will issue the full refund upon receipt and verification of your return. Please note that you’ll need to ship all original parts and packaging